SalesForce.com Training Information
Course Details (PDF) 
Course Details (PDF)
Course Contents
- CRM Fundamentals - 5 hours
- Introduction to CRM
- Introduction to Sales Cycle
- Understanding the terminologies of CRM
- Introduction to SFDC
- Understanding the workflow of SFDC with a real time example
- SFDC Basics and Development - 20 hours
- Understanding the terms in SFDC
- Introduction to SFDC Editions
- Creating Objects, Tabs and Apps in SFDC
- Creating layouts and applying hierarchy
- Creating roles and profiles
- Creating workflow rules
- Creating Tasks and Events
- Understanding the SFDC admin system
- Creating relationships between the objects
- SFDC Advanced Development - 30 hours
- Invoking Apex
- Creating Apex Classes and triggers
- Customization using Apex programming
- Integration to third party systems using SFDC API
- Introduction to Visual Force
- Creating Visual Force pages
- Creating Packages
- Deploying SFDC
- Using Visual Force in a real time scenario
- Creating Reports and Dasboards
- How CRM is useful in Hospitality, Healthcare, Manufacturing etc Industries
